FAQ

Q- Will my credit card be charged immediately?
A- No, your credit card will not be charged until your order is ready to ship.

Q- How can I change or cancel my order?
A- Please contact COREY customer service via email admin@coreylynncalter.com or call 213-627-7488 M-F 7am-4pm PST

Q- What are my payment options?
A- COREY accepts VISA, MASTERCARD, AMERICAN AND DISCOVER

Q- Are purchases made on www.thisiscorey.com tax free?
A- We are currently required to charge tax in orders shipped to the state of California only.

Q- Is ordering on www.thisiscorey.com safe?
A- Yes, secure socket layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our ecommerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server , so that only the data to and from these sources can be valid.

Q- Does www.thisiscorey.com ship internationally?
A- COREY currently ships within the USA only. Please contact us if you have further questions via email admin@coreylynncalter.com or call 213-627-7488 M-F 7am-4pm PST.

Q- I am interested applying for a position at COREY, where should I send my resume?
A- Please send job inquiries via fax to 213-627-2500 att: JOBS or email resumes with subject line “JOBS” to admin@coreylynncalter.com.

Q- What is your shipping policy?
A- Our shipping policy is as follows:

Shipping Rates 

COREY offers flat rate ground shipping options as follows: 
Ground (5 - 9 days depending on location)
1 item- $10
2 items- $12
3 items or more- $15
**If you need 2-day or overnight shipping, please contact admin@coreylynncalter.com for rates.
Tracking Information 
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging on to fedex.com or ups.com and entering the tracking number you received.
 
Modify an Order
Please contact Customer Service by email at admin@coreylynncalter.com to find out if it is possible to modify or cancel an existing order. Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations. 
 
Shipping and Handling Guidelines 
Orders placed any day before 1 PM PST, 3PM PST M-F will be processed the same day, excluding holidays, items will ship the same day pending availability and credit verification. All orders placed after 1 PM EST, 10 AM PST will be processed and shipped the next business day. Arrival of your order should take place within 5 - 9 business days unless you requested expedited service. admin@coreylynncalter.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We are unable to deliver to APO/FPO addresses and P.O. Boxes. We do not offer Saturday, Sunday or Holiday delivery. 
 
Q- Where do you ship? 
A- COREY is currently shipping within the United States only. For international shipping please contact customer service admin@coreylynncalter.com
 

Q- What is your return policy?
A- Our return policy is as follows:

COREY Return Policy

         - Please note that ALL SALE MERCHANDISE or merchandise purchased with a discount coupon code is FINAL
SALE and not returnable or exchangeable.
         - All returns must be requested within 7 days of receiving the item in order for a return request to be processed and to
receive a Return Authorization Process. Once a return request is received a Return Authorization Number is then issued. After being issued a Return Authorization Number, unworn, undamaged merchandise must arrive at the address below within 14 days. Please contact admin@coreylynncalter.com to obtain a Return Authorization Number. 
         - Items must be new, unworn, in their original condition and with all garment tags, trims, belts etc attached..
         - Once you have received a Return Authorization Number, please send your original sales slip to:
INET RETURNS
Corey Lynn Calter Inc
719 s. Los Angeles st #807
Los Angeles Ca 90014
        - A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be
damaged or otherwise not in the original condition.
 
ACCESSORIES ARE NOT RETURNABLE.
       
- Your original form of payment will be credited minus the initial shipping fees. Please note that your banking institution
may require additional days to process and post this transaction to your account once they have received the refund request.
        - All sale merchandise is considered FINAL SALE. Items purchased with a discount code/coupon are also considered
FINAL SALE. All items designated as FINAL SALE are not returnable or exchangeable.
 
Price Adjustments
Price adjustments are NOT available
 
Exchanges
Whenever possible, based on stock availability exchanges are available. For exchange inquiries please contact customer service via email admin@coreylynncalter.com or call customer service 213-627-7488 between 8am-4pm PST M-F